FAQs
Possibly!! If you’re local to the Southern Utah area, it is most likely available! We do not have a store front, so pick up will need to be scheduled.
Please send us an email to ontheway@purplehousedesigns.com to double check!
Yes! We will happily engrave your own personal items for you! If you have an item or material you’d like to engrave, please email us at customizeme@purplehousedesigns.com
Will be subject to our Custom/Personalized Items Policy
Yep! We will happily accept your own artwork, design, or picture for cutting or engraving if it meets some requirements.
We will need to see the design first to ensure that it is a project we can take on.
For picture engraving, plain black & white (no grayscale or additional colors) and the highest quality possible.
Please send your design or artwork in either .svg (scalable vector graphics) or .ai (Adobe Illustrator).
If you cannot send in either a .svg or .ai format, send what you do have and we may be able to convert it into a usable format for a fee.
Please note, blurry or pixelated photos, artwork, etc.. will show in the final product. Thin lines may not show up in engraved items and will be very fragile in cut items.
Please check here for our full policy
Please remember that your sign may have fragile pieces and can scratch easily if you chose the gloss finish.
Dusting
For general dusting we recommend a gentle duster, do not wipe the sign with cloth as that can scratch your sign. Lightly pass over the sign, being mindful of fragile pieces. Something like a swiffer duster should suffice. You can also use canned air from 8 - 10 inches away to help blow away any dust you may see.
Washing
If your sign needs a deeper clean, you can wash it. We recommend putting on nitrile gloves for this step to keep fingerprints off of your sign!
Turn your faucet on a gentle lukewarm stream
Lightly drizzle some dish soap all over your sign, we use dawn. You want to stay away from anything acidic or abrasive
Using your fingertips only, a rag or other material is too abrasive and will scratch your sign, gently bring the soap to a lather working around the entire sign.
DO NOT SCRUB.
When you feel that you have sufficiently cleaned the surface of the sign, rinse with lukewarm water
Drying
Put your sign back side down on a soft lint free cloth, like microfiber. Remember you don't want anything abrasive. We use Scott Blue Shop Towels. Gently pat dry with your non abrasive lint free towel. Your goal is to only pat the large water spots off.
Once you have patted the large spots off, leave to air dry for at least 1 hour
If you have any questions, send us an email at hello@purplehousedesigns.com!
Yes! We do offer rushed or expedited services for an additional fee; upon request. Please contact us with your *need by* date before placing an order. So we can make sure that we can accommodate you!
Production time is subject to change depending on how soon the proof is approved, if we need to make changes/adjustments, or additions.
For customized items:
2 - 6 estimated business days. Designing and proof stage
5 - 10 estimated business days. Production stage
2 - 7 estimated business days. Shipping stage for domestic orders (contiguous United States).
10 - 15 estimated business days. Shipping stage for international orders.
Please view our full customized shipping policies and estimates here
For premade and personalized items:
1 - 3 estimated business day for processing
2 - 7 estimated business days for domestic shipping (contiguous United States).
10 - 15 estimated business days for international shipping.
Please view our full premade and personalized item shipping policies and estimates here
Please remember we are still a small business and our stock of materials is limited due to space. This may sometimes put us at our material providers mercy. We hope to expand our work and storage area as soon as we are able, limiting any possible shipping delays.
Possibly! If you are local to Southern Utah, you might be eligible for local pickup! Send us an email before you make your order to check!
Premade - items that are purchased exactly as they appear in the listing. No personalization options. If you would like to personalize a premade item, please send us an email before purchasing! If a premade item is personalized it will be subject to the “personalized item” return policy
Personalized - items that have a base design and options for adding personalization (ie: names, other text, predetermined designs, etc..)
Custom - items that have a custom design or a design sent in by the customer. Are unlike any item within the shop. This includes all custom designed logos or special requests outside the standard personalization options available on items that have a personalize option.
Personal - items or materials already owned by the customer that were brought/sent to Purple House with the intent to put a personalized or custom engraving on said material or item. These items or materials were purchased outside of Purple House’s shop.
You can check here for all of our ToS